Server trouble always comes at the worst time and last night was no exception. Around 02:05, Tranquility began experiencing connection difficulties. There was one wave of disconnects, from which players quickly recovered, and then a second that kept many offline for good. Those who survived the second wave of disconnects hung on, getting a few more kills before the servers were eventually taken down by CCP. On the EVE-O forums, looking somewhat worse for wear, CCP Falcon kept a coffee-fueled update going until he was able to announce the servers were open for business again.
Players quickly found that they were only sort of up. Continuing issues with other parts of CCP’s infrastructure meant that the launcher was ineffective and in Russian. Those who’ve seen launcher issues before started the exefile directly, but it didn’t work on all platforms—players on Windows 8 had to restart before error messages would disappear. Regardless, it was now 04:19 and USTZ prime time fleets had been ruined. The NOL siege would have been a very different beast had portions of the various fleets not been knocked offline.
Things were stabilizing and players were going to bed. All seemed like it was going back to normal. The forums looked like they always do, pictures were showing up on sites that pulled them from the API, and people weren’t experiencing any more disconnects. The peace lasted until 15:30 or so when CCP took the server down again. It’s been down ever since.
As the entirety of eveonline.com is down and unreachable by anyone, updates are currently being posted on the EVE Online Facebook and Twitter pages. The most recent one at 17:47 identified the issues as a DDoS (distributed denial of service) attack against the Tranquility cluster:
At 02:05 GMT June 2nd, CCP became aware of a significant and sustained distributed denial-of-service attack (DDoS) against the Tranquility cluster (which houses EVE Online and DUST 514) and web servers.
Our policy in such cases is to mobilize a taskforce of internal and external experts to evaluate the situation. At 03:07 GMT, that group concluded that our best course of action was to go completely offline while we put in place mitigation plans.
While we initially reopened EVE Online and DUST 514, we have since re-evaluated. With the highest sense of precaution we have taken Tranquility and associated websites back down for further investigation and an exhaustive scan of our entire infrastructure. We will update you more frequently via our Twitter feed (www.twitter.com/eveonline), however, an extended service interruption of several hours is expected as this process should not be rushed.
Servers are still offline to mitigate that issue and will be for some time. At publication time, there was no information about who might be DDoSing the servers or why, although speculations that it’s whomever your current enemy is are flying fast. Players, seeing an opportunity to shortcut their long training, are already clamoring for a repeat of the 50,000 SP gift. For those who’re looking for something to do instead of EVE today, might I suggest a nice book?
Update: 00:37 June 3 from Facebook:
We continue to make progress in getting Tranquility and web services back up and running. This is a very time intensive process and we estimate several more hours of work. Your patience has been legendary and appreciated.