CCP Concludes Internal Testing Of Convo Spam

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Convo spamming is retarded and lame, and I'm glad it's now properly petitionable, but the poutrage should be a little quieter from people who've cheerfully employed it in the past, and the people who cheerfully fly with them.
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ignored for almost 2 months.. thats the kind of customer support i have grown acustomed to with ccp (8
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Testing the convobombing system? As if it hasn't been around for years?I sometimes feel as though terrible players in terrible alliances are more informed the the GM team.
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Not like goons used exploits to there advantage before or anything...
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While I'm glad that CCP has finally declared this an exploit, it's hugely ironic that the CFC had been using this technique to great effect against their enemies, in the days and weeks before this fight. I was at that fight and I didn't see any of the carriers we killed disconnect, so I'm pretty sure there's some massaging of the facts going on.I love this phrase "I really wasn't angry... just disappointed. Disappointed in NC. for using an exploit to win a fight" Yes, apparently your enemy must show honour at all times, while you are free to use every last dirty trick in the book. Glass houses & stones my man.
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Goons have done this many of times, so really your bitching just dug yourselves into a bigger hole.
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Razor is NOT Goons, by the way. But you're probably too stupid to know the difference between the two alliances.
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I remember I waited 3 months once on WoW CS some years ago...
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When a goonswarm FC leading a CFC fleet calls for convo spam, then all Razor pilots in that fleet ignore him?
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Of course you didn't see any disconnect. Were you specifically looking in local to see if they were? It's not like the carrier just instantly warps off when it disconnects, and unless you are in a fleet with somebody disconnected, there is no visual indicator that it happened on your overview.
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Not that its in any way important, but they did fix that up. I got my account fixed up after a hack in less than 24 at 80.
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You're such an idiot at so many levels.. Clearly your ability to comprehend is not anywhere near your ability to 'observe'.Your blind hatred for goons blinds you to a couple of facts:- RZR not quite the same as Goons- Not everyone in the CFC thinks the same way, or follows retarded orders like convo spamming ppl- Simply because this was something misused by people in the past doesn't make it not ok for some of them to try and fix the broken systemGo back to WoW - you're an embarrassment to the community.
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Enjoy the irony, but don't let that get in the way of appreciating the effort it took to finally get CCP to address this issue that's been broken forever.
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CCP has publicly declared this a exploit. But it's not true I know of a couple people now who have had this used against them and lost ships. They petitioned it and got a response back saying "This is not a exploit, you have a in game feature called auto reject use it.". When those people argued the point further by actually linking the previous write ups to this story. They were again told it's not a exploit and it was left at that.
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I was in a cfc fleet around a year ago when DBRB asked the fleet to convo spam a white noise Nyx so that he couldn't log off whilst being warped to us. Members of the fleet included RZR pilots.
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Obviously you didn't think before you posted, so I'm going to skip the part where I insult you and your genetics,1. Alot of people use "Goons" as a synonym for "the CFC" as they are the most influential members of the coalition, this also happens with the HBC "TEST" and even in this post, the blame is placed on NC. not dotbros, and I assure you that other members of the coalition were infact present.2. He never said anything along the lines of Goons all being the same.3. He also never said anything about how fixing it is a bad thing.That WoW thing is extremely old dude and I wouldn't go around cussing people out for pointing out the irony in something.
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The CFC and mainly their FCs are certainly users of this exploit but who was it that had the initiative to chase up this issue? Who acted on it and took the effort that ultimately led to this conclusive report?Those who suffered the exploit in the past surely did not otherwise CCP would have made this announcement already.I agree that Kcolour is not the white knight he appears to be in this article, due to who he represents (The Goons who are also convobombers), but he has acted on it appropriately rather than resorting to the traditional smack that we all love.As a result, there is no one to blame but only ourselves for not forcing CCP to examine this earlier.
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I like you, this is a good post.
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Longest I have waited on normal matters is a week I believe.Lost my probes in W-space due to an unscheduled server downtime. Worst case scenario I would be stuck for the days it took for a GM to contact me. Luckily I keep a spare set.
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simple matter of researching aggression mechanics
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I ask you to kill a kitten. There, did you kill a kitten? Being part of that fleet does not lead to being part of the convo spam. Not everyone does what the FC asks (that applies to everything, including shooting primary, convo spamming, having the right fit) for different reasons. I would think that it is applicable for all fleets, regardless of political affiliation within EVE.
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All I got out of that was "Use Auto-Reject."
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I feel pretty lucky to never had encountered this at all. No one has ever done it to PL as far as I know, and I know for a fact that no PL fleet has ever done it. I would love to hear the Grath rage if someone were to seriously suggest it tho. Hehe
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Then clearly they should escalate this to a level where the GMs show competence

Previously, I wrote an article claiming that CCP was moving to make conversation spam an illegal activity. They then made an official announcement that it is an exploit. While doing this, CCP was asked the question regarding whether or not auto-reject was effective at stopping this. GM Homonoia states that it is being investigated.

How did we get here?

As described in my previous article, Razor Alliance lost 18 carriers during a fight in WV- defending a CSAA tower. The use of conversation spam was somewhat common amongst alliances, especially in nullsec. The result this time, however, was a warning to NC. leadership and reimbursement of the carriers to Razor Alliance.

During this time, Chiimera had been in contact with multiple GMs; today he finally received an official reply.

Hello again, please accept my sincere apologies for the delay in getting back to you. I was holed up at home with the flu for the past few days, sorry for the inconvenience this delay may have caused you.

I can see that your character now has enough ISK to cover the insurance payout. The other four remaining pilots (REDACTED) are still coming up short though so I haven't returned their ships yet. Have you heard from them specifically regarding what they'd like to have done? I can, as mentioned before, return their ships and leave their wallets in the red. I can also approach them directly if you have not been able to approach them yourself.

I don't have any problem with you publicly stating that carriers your alliance lost during this engagement were reimbursed by EVE CS following our investigation into the matter. I don't mind you quoting me either if you'd like, I've summarized the ruling below for your convenience.

We've run some comprehensive internal tests on the effects of convo invite spam. The result of these tests was:

* Convo invite spam can indeed result in degraded client performance.

* In extreme cases, convo invite spam can cause the EVE client to crash.

* Clients with the auto-reject option for conversation invites enabled were however not affected.

It is clear from my investigation into this particular engagement that many of your carrier pilots received an excessive amount of conversation invites during the fight, most of the affected pilots received convo invites in the range where our tests ended up in client crashes. Reimbursement is in order for carriers lost during this engagement in light of this.

The following public statement has been made as a result of my investigation into your case regarding convo invite spam being an exploit:

http://community.eveonline.com/news/newsFromEve.asp?newsTitle=conversation-spam-a-ruling-by-eve-customer-support

Finally, we will be looking into improving the chat invite mechanism to eliminate this problem once and for all. EVE customer support will in the meantime consider convo invite spam a serious exploit, reports of such activity will be investigated and acted upon accordingly.

Best regards,

Lead GM Lelouch

EVE Online Customer Support

The tests were concluded and what CCP found was that auto-reject prevents clients from becoming burdened or crashing due to conversation spam.

The news was most welcome by the pilots who lost their carriers that day, however, the length of time it took to have the situation resolved was an issue to some, like Chiimera who had this to say:

When my carrier fleet in WV- was attacked and pilots began to disconnect because they were being convo spammed by an NC. fleet I really wasn't angry... just disappointed. Disappointed in NC. for using an exploit to win a fight and disappointed in CCP for allowing it to happen in their game. 

This is where my quest began. I urged my fleet members to lodge petitions and I lodged one myself. I then spent the next 49 day in communication with numerous GM's regarding the matter of convo spamming. Some of whom I hope I did not lead to self harm, others not so much.

Throughout my Petition ordeal I was told that either there was nothing wrong,  or I was misunderstood and ignored. By about the 20th day into my petition I had had enough. It was no longer about getting reimbursement it was about getting CCP to listen to its players. I Requested a Senior GM and I pushed for testing of the convo system. I told CCP in no uncertain terms that I was going to get a straight answer out of them.

After my escalation to a senior GM I was almost stunned by the response I recieved. I was told by CCP that they knew my pilots had been convo spammed, that convo spamming dosn't crash your client and it is impossible to verify if the invites had been detrimental to my fleet. The NC. alliance executor was even sent a mail advising not to do it again. Utilising the most diplomatic terms I could muster I requested my petition be escalated to a Lead GM.

Now, with over 5 years of customer service management experience I could go on for ever but I will cut to the chase. After 49 days of dealing with CCP's customer service team I finally got to a GM that was willing to take me seriously and investigate the issue that I had reported. Here is the outcome of that investigation.

kcolor
Kcolor, primary cap FC of the CFC. @KcolorCFC Did I interest you in EVE? http://tinyurl.com/cff4nrd Did I interest you in LoL? http://tinyurl.com/b9ezx8h